Freight Forwarder, Ocean Import

Responsibilities

• Review and process shipment transactions, including all related activities for one or more major accounts.
• Provide excellent, proactive, and timely customer service.
• Serve as the primary contact for all parties concerning assigned account contracts.
• Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times.
• Establish detailed profiles and procedures that properly represent import and export processes.
• Process high-volume and/or complex import and export transactions for clients.

• Three years of experience in a role involving extensive client contact required.
• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.
• Freight Forwarding experience preferred.
• Prior use of Cargo Wise One is a definite plus.
• Computer skills, including frequent prior use of MS Outlook, Excel, and Word.

Demonstrates expertise in managing high-volume import and export transactions while providing exceptional customer service. Proficient in maintaining detailed profiles and procedures that align with client needs and industry standards.