Order to Cash Manager - North America

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service.

Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #Make Your Moment  so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

As the Order to Cash Manager for North America, you will lead a regional team responsible for the full OTC lifecycle-from deal validation and contract setup to revenue recognition and invoicing. This role is pivotal in supporting recurring revenue streams and enabling scalable growth across the region. We strongly believe that working hard and having fun are two compatible elements.

In your role, you will manage the whole process of Maintenance Contract Management within our bespoke ERP-System. The functional activities include review of revenue recognition calculation, setting up customer contracts within the system, invoicing, variance analysis, BI verification, AR follow up, support accounts receivables and account reconciliation in a matrixed environment.

* Manage and ensure end-to-end Order-to-Billing processes with sensitivity and expertise to deliver a perfect result to our customers by established deadlines

* Manage Sales pipeline communication with action plan to ensure there is sufficient cover within team

* Management tasks such as 1:1 meeting with employee, Aspire goal program set up and follow up etc

* Review of monthly variance analysis

* Point of contact between regional Finance and OTC

* Training and Support to the Team

* Key understanding of ARR validation, GL reconciliation to OTC

* To be Subject Matter Expert - for example early renewals, BI, conversions/downsell, variance analysis, ARR.

* Ensure Service Update testing complete in region when applicable.

* QTC cash resolutions from AR dashboard to be monitored and followed up with team daily

* Ensure team are verifying BI new/addon sales and renewals throughout the month

* Ensure team are providing manual adjustments for BI throughout the month

* Set up the customer maintenance contracts according to Customer Orders

* Invoicing for License/Cloud/Maintenance and other recurring revenue products

* Subscription Calculation quality assurance and invoicing

* Assistance to the global Team Lead, Financial Controllers, and Order to Cash Managers to ensure revenue recognition and KPI reporting compliance.

* Revenue and Direct Cost Accruals including Partner Commissions

* Variance Analysis for all recurring revenue

* Enable ad-hoc, monthly, and annual reporting and KPIs using Business…