Debt Resolution Specialist

Debt & Asset Recovery Specialist

Our Client is seeking a Debt & Asset Recovery Specialist to join its recovery team in Itasca. This role is focused on late-stage collections, asset recovery, repossessions, and loss mitigation. The ideal candidate is comfortable handling difficult conversations, managing a high-volume portfolio, and working with customers to achieve the best possible recovery outcomes. If you have experience with asset-based collections, skip tracing, repossessions, or recovery operations, this is an excellent opportunity to join a collaborative team in a hybrid work environment.

• Hybrid work schedule
• Opportunity to work directly on asset recovery and loss mitigation initiatives
• High-volume, relationship-driven environment
• Exposure to KPIs and portfolio performance metrics
• Collaborative, team-oriented culture

• Manage a portfolio of delinquent accounts and recovery cases
• Conduct high-volume outbound calls and customer communications
• Perform skip tracing to locate customers and assets
• Utilize tools such as TLO and/or CLEAR to support recovery efforts
• Negotiate payment arrangements and workout solutions when appropriate
• Monitor portfolio performance, recovery rates, and cycle time metrics
• Maintain accurate account documentation and collection notes
• Prepare reporting and analysis using Excel and Microsoft Office tools

• Experience with asset recovery, repossessions, late-stage collections, or loss mitigation
• Skip tracing experience (required)
• Experience using TLO and/or CLEAR
• Strong negotiation and conflict-resolution skills
• Ability to manage 50+ calls and 100-200 accounts simultaneously
• Microsoft Office proficiency, including Excel

• Consumer finance or asset-based collections experience
• Workout or recovery negotiation experience
• Experience working with recovery KPIs including recovery rates and cycle times