Senior Manager, CX Controller & Commercial Operations

Employees can work remote

Full-time Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

Were looking for innovative and original thinkers to work in an environment where you can #Make Your Moment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, well help you make your moment. Join Team Purple. Join IFS.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

IFS Copperleaf
's software helps some of the world's largest firms make better strategic decisions. We have a track record of delivering award-winning, industry-changing solutions that enable our clients to build more resilient and sustainable infrastructure.

The Senior Manager, CX Controller & Commercial Operations owns the financial and commercial integrity of the CX engagement portfolio, while running the broader operational rhythm for the Client Experience organization. This role goes deep into the numbers SOWs, milestones, billing, revenue recognition, and project margins and is the person in the room who can defend or challenge a project's financials line by line.

The Senior Manager partners closely with the SVP, Client Experience, CX Delivery leadership, and Finance/FP&A to ensure every engagement is commercially sound at signature and financially disciplined through delivery.

• Review Statements of Work (SOWs) prior to execution for commercial soundness fee structure, milestone definitions, payment terms, T&M caps, change order provisions, and termination clauses
• Own project-level financial governance across the CX Services portfolio: milestone billing schedules, unbilled AR/WIP tracking, and reconciliation of actuals against contracted scope
• Partner with Finance/FP&A/Revenue Accounting on revenue recognition treatment for consulting engagements (percentage-of-completion vs. milestone-based), flagging judgment calls early
• Conduct project-level P&L reviews margin variance by engagement, utilization and realization rates, and root-cause analysis on underperforming projects
• Maintain the monthly financial close process for Consulting Delivery, ensuring numbers are audit-ready and defensible

• Act as the commercial reviewer for non-standard SOW terms, escalating material risk (uncapped exposure, ambiguous scope, unfavorable payment terms) before signature
• Track change orders and scope amendments against original contract baselines
• Provide commercial input into pricing and deal structuring for complex or at-risk engagements
• Support pipeline-to-future-revenue…