Hospital Referral Liaison

Summary

Responsible for evaluating hospital referrals for organ/tissue donation potential, and maintaining referrals being followed; participates in Patient Care Conferences; approaches families for donation authorization as needed; supports families during donation process; develops and maintains effective relationships with key hospital staff to educate and maintain the option for organ and tissue donation

Responsible for evaluating hospital referrals for organ/tissue donation potential, and maintaining referrals being followed; participates in Patient Care Conferences; approaches families for donation authorization as needed; supports families during donation process; develops and maintains effective relationships with key hospital staff to educate and maintain the option for organ and tissue donation

Compensation range for this position $71,500 - $80,500 annually

In addition to competitive salaries, we offer a comprehensive benefits package

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

• Advance Gift of Hope’s mission, vision and core values providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Referral Evaluation and Follow‑up
  • Respond to dispatches, onsites and phone follow‑ups within established time frames
  • Adhere to dispatch instructions, including HD attachments/special instructions and hospital policy information
  • Conduct evaluations of potential organ and tissue donors through review of hospital records to determine medical eligibility/suitability
  • Review hospital charts and current records of potential donors; document findings and follow‑up plans in hospital charts
  • Collaborate with hospital medical team to maximize the donation opportunity by identifying and implementing the next steps
  • Facilitate necessary testing and services, at the direction of the AOC/Medical Director
  • Develop solutions to issues that impede the donation process
  • Coordinate and conduct effective Patient Care Conferences (PCC) with medical team and service lines involved in care of patient; ensure that Gift of Hope and medical team are aligned in goals of care and needs for family support
• Family Approach
  • Collaborate with hospital staff to provide the optimal setting for approach
  • Develop rapport with patient’s family
  • Compassionately provide information about the benefits of donation
  • Counsel families through donation process
  • Document authorization according to policy
  • Be patient, respectful and compassionate with family’s bereavement and decision‑making processes
  • Provide timely follow-up information regarding outcome during the case and post‑op
• Provide appropriate clinical and technical support to hospital staff before, during and after donation process
• Communicate with Medical Examiner (ME)/Coroner as required
• Participate in departmental quality assurance initiatives, meetings, educational activities and required training as assigned
• Make necessary medical record QA corrections as requested
• Provide real‑time education on donation to…