Benefits Specialist II

Overview

The Benefits Specialist II supports the administration of AIT's U.S. benefit programs and provides responsive, high-quality support to teammates, managers, vendors, and internal HR partners. This role assists with benefit enrollment, eligibility, life event changes, vendor coordination, issue resolution, audits, reporting, compliance support, Annual Enrollment, wellness program administration, and teammate education. The Benefits Specialist II also provides secondary or back‑up support for leave of absence administration as needed, while maintaining a strong focus on accuracy, confidentiality, compliance, and an excellent teammate experience.

• U.S. Benefits Administration and Teammate Support:
  Support the administration of U.S. teammate benefit programs, including medical, dental, vision, HSA, flexible spending accounts, life, disability, supplemental benefits, 401(k), wellness, and other related programs. Partner with teammates, managers, vendors, carriers, and internal HR stakeholders to support accurate enrollment, eligibility, deductions, life event changes, and benefit issue resolution. Maintain a strong teammate service orientation while ensuring benefit processes are completed accurately and timely.
• Benefit Inquiries, Issue Resolution, and Vendor Coordination:
  Respond to benefit-related inquiries from teammates and managers through the HR teammate support system, including questions related to plan provisions, enrollment status, qualifying life events, payroll deductions, carrier issues, and general benefit processes. Research and resolve moderately complex benefit matters, engage vendors, carriers, and brokers as needed, and elevate complex or sensitive issues to the appropriate Benefits leader.
• Annual Enrollment and Benefit Communications:
  Support Annual Open Enrollment activities, including preparation and review of teammate communications, benefit guides, presentations, FAQs, enrollment instructions, and related materials. Assist with teammate meetings, webinars, enrollment questions, and post‑enrollment activities to help ensure timely and accurate transmission of enrollment information to vendors and carriers.
• Leave of Absence Backup Support:
  Provide secondary or backup support for leave of absence administration when needed, including coordination related to FMLA, non‑FMLA medical leaves, state‑specific leaves, paid parental leave, personal leaves, disability‑related leaves, and USERRA. Assist with teammates, managers, vendors, and HR Business Partner communications to support continuity of service.
• Data Integrity, Audits, Reporting, and Compliance Support:
  Support benefit data integrity through regular audits of HRIS, payroll, vendor, and carrier records. Assist with benefit‑related reporting, invoice reviews, eligibility audits, deduction reconciliations, and compliance support related to U.S. benefit programs, including ERISA, ACA, HIPAA, COBRA, FMLA, and other applicable regulations. Monitor routine benefit administration processes and recommend corrections or process improvements as needed.
• Wellness Program Administration:
  Administer the U.S. wellness program, including supporting the annual communication campaign, educating teammates on program requirements, partnering with the wellness vendor to enhance the teammate experience, resolving participant questions or concerns, and supporting engagement efforts.
• Benefit Orientations and Teammate
  
  Education:
  
  Conduct ongoing benefit orientations for new hires and eligible teammates. Explain benefit programs, enrollment timing, self‑service tools, and teammate responsibilities in a clear and accessible manner. Support teammate understanding of benefit resources and available tools.
• Projects, Integrations, and Process Improvement:
  Support benefit‑related projects, process improvements, system updates, vendor transitions, and integration activities related to organizational growth or acquisitions. Assist with documenting processes, improving teammate‑facing materials, and identifying opportunities to increase efficiency, accuracy, and teammate experience.
• Performs other duties as assigned
• Complies with all policies and…