ServiceNow Developer

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams and, as trusted advisors, go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continually learning and growing in our dynamic environment. Helping others is at the core of our culture; give back to local communities as the united team that is AIT. Find out what our people deliver means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

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Category:
Information Technology
Position Type:
Regular Full-Time

The Service Now Developer will be responsible for the design and build of Service Now Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment. As a Service Now expert, this role will play a crucial part in designing, developing, and maintaining AIT’s Service Now platform, with a main focus on CMDB and ITOM.

• Configure and support 3rd party integrations with Service Now to serve as discovery sources.
• Configure and support Discovery and Service Mapping to populate the CMDB.
• Hands‑on design, development, troubleshooting, and deployment experience with the Service Now platform using agile methodologies.
• Create and maintain Business Rules, Client Scripts, and Scheduled Jobs related to CMDB specifically but also other areas of the platform.
• Contribute technical expertise across the platform’s applications to include, but not be limited to, ITSM, ITBM, ITOM, CSM, HRSD, foundations and integrations.
• Resolve system issues including, but not limited to, Discovery issues.
• The wage range for this position is $92,700.00–$ and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Education

Qualifications:

• Bachelor’s Degree in Information Technology or related discipline (Required).

Experience

Qualifications:

• 5+ years overall Service Now experience with a strong focus on CMDB, CSDM, Discovery and integrations (Required).
• 3+ years in GLIDE, Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, UI Scripts (Required).

Skills and Abilities:

• Familiarity with CI (Configuration Item) classes, relationships, and attributes (High proficiency).
• Excellent verbal and written communication skills and ability to multitask (High proficiency).
• Experience implementing systems using the agile/scrum methodology (High proficiency).

Licenses and

Certifications:

• ITIL V4 Certification (Preferred).
• Service Now Application Developer (Preferred).
• Service Now Certified System Administrator (Required).

Other Skills We Hope to See:

• A team player who works well with others — being respectful to our teammates is a core value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset — being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus — we serve a wide variety of customers, both internal and external, and building relationships is part of our culture.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and…