Uncrewed Systems Specialist

Job Description

We are looking for an Uncrewed Systems Specialist to join our incredible team!

The Uncrewed Systems Specialist will provide technical, piloting, and sales support. This individual serves as the initial point of contact for users encountering issues with UAS hardware, software, or operations. In addition to providing prompt technical support and ensuring smooth system performance, this role also supports live demonstrations as a drone pilot, showcasing system capabilities to customers and stakeholders. The position plays a key role in business development efforts, assisting with customer engagement, product demonstrations, and supporting growth initiatives within the uncrewed systems market.

Founded in 1908, W.S. Darley & Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovate emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its’ ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA.

• Diagnose and resolve common UAS hardware, software, and integration issues to ensure mission readiness
• Provide timely technical support while maintaining a strong customer-facing presence during operational use
• Serve as a drone demo pilot, conducting live flight demonstrations to showcase UAS capabilities to prospective customers

• Partner with Sales and Business Development teams to drive customer engagement and support revenue growth initiatives
• Translate technical product capabilities into clear, mission-focused value propositions for customers
• Collaborate internally to develop tailored UAS solutions aligned with customer requirements
• Support responses to RFPs, RFIs, and government procurements, contributing detailed technical input
• Actively participate in trade shows, customer demos, and field events, representing the company and promoting product offerings
• Assist with pipeline development, customer follow-ups, and opportunity advancement

• Perform QA checks on UAS platforms, payloads, and software before shipment or demo deployment
• Maintain all systems with current firmware and configurations to ensure demo and delivery readiness

• Document customer interactions, issues, and resolutions in ticketing systems
• Develop and maintain internal knowledge bases and technical documentation
• Assist in creating and updating SOPs for support, demo operations, and customer engagement

• Escalate complex technical issues to Level 2/3 support while maintaining communication with customers
• Track and follow up on escalated issues to ensure resolution and strong customer experience

• Communicate effectively with customers, providing clear technical guidance and support
• Lead and support live demonstrations as a pilot, ensuring safe, effective, and compelling presentations
• Engage customers to understand operational challenges and recommend optimized UAS solutions
• Follow up post-engagement to ensure satisfaction and gather feedback to support future sales efforts

• Maintain demo fleet systems in fully operational, flight‑ready condition
• Track and manage all assigned UAS assets using asset management systems

• Represent the company professionally at customer sites, demos, and events
• Clearly communicate the value, differentiators, and mission impact of solutions

This position currently has no supervisory responsibility.

This job operates in a professional office environment. This role routinely uses company standard office equipment such as computers and cell phones. There may be a need to work with various small tools.…