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Senior IT Help Desk Lead: Expert End-User Support
Job in
Itasca, DuPage County, Illinois, 60143, USA
Listed on 2026-08-22
Listing for:
Knowles Corporation
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Knowles Corporation is seeking a Senior Helpdesk Analyst to provide advanced end-user support and drive service quality across endpoint, Microsoft 365, account administration, and workplace technology. You will mentor junior staff, manage incidents, and coordinate with IT teams in a fast-paced enterprise environment.
The role emphasizes escalation, root-cause analysis, proactive improvements, and strong customer communication in a demanding IT setting.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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