Associate Auto Adjuster

Overview:

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

• You are responsible for performing claim processing and payment functions on non-complex claims for personal auto policies in multiple states.
• Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information.
• Within specific guidelines, you are responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations.
• This is accomplished by responding in a polite, professional and empathetic manner, matching their needs with client's services.
• Develops recognition of coverages, claim processing requirements, and related data processing systems.
• Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.
• Utilizing established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action.
• Records additional information/data into the company's network updating the electronic claim file.
• Applies basic communication skills to interpret caller's inquiries and offers options. Sets up predetermined reserves which includes managing outbound calls to insured to confirm next steps.
• Collects and files bills/documentation and sends outbound correspondence as needed.
• Manages appraisal, rental, and vendor processes. Confirms claim resolution and amount of payment.
• Ability to handle Claims Service Rep. activities as needed including handling calls from phone queue to provide claim assistance and identify complex claims that need to be reassigned.

• Associated degree or working towards your associate degree is strongly preferred
• Typically, 1
  -3 years of experience in the service, financial or hospitality industry preferred
• Self-starter
• Has an energetic, positive and professional attitude
• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office products (Word/Excel);
  Independent use of provided resources
• Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system and vendor platforms
• Seeks to collaborate and promotes inclusion and respect
• Has good judgment and makes decisions in an informed, confident and timely manner in the best interest of the company and policy holder
• Thinks critically and anticipates, identifies and develops solutions to problems in a timely manner; operates with latitude for un-reviewed action or decision
• Dedicated to meeting the expectations of internal and external customers
• Understands the importance of teamwork and developing and maintaining cooperative relationships
• Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
• Excellent organizational skills, time management and ability to multitask
• Agile and adapts to new or different changing situations, requirements or priorities
• High level of emotional intelligence
• Seeks innovative solutions and is innately inquisitive

• Ability to use a personal computer and other standard office equipment.
• Ability to sit and/or stand for extended periods (75%-90%).
• Ability to perform work in a dynamic environment.

Tek Wissen Group is an equal opportunity employer supporting workforce diversity.