Sr Consultant Specialized Claims; D&O Claims

Itasca, IL, USA

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Our management liability claims team is currently seeking a Sr. Consultant Specialized Claims to join our growing team. This position can be fully remote or hybrid at one of claims office locations. This is a Full Time/Exempt role.

Position Overview:

The Sr Consultant Specialized Claims is a senior claims expert responsible for managing the most complex and high‑exposure specialized claims across the country, particularly in the areas of Directors & Officers Liability, Employment Practices Liability, Fiduciary Liability, and Financial Institutions Liability. This role provides strategic oversight, expert guidance, and technical consultation, often involving field investigations and collaboration with internal and external stakeholders.

In addition to direct claim handling, the Consultant supports policy development, reviews settlements from other adjusters, and implements direction from Claims Handling leadership. The position offers opportunities to deepen expertise in specialized lines of business and contribute meaningfully to claim outcomes through strategic decision-making and expert consultation.

Responsibilities/

Essential Functions:

• Independently manage the company’s most complex, high‑severity claims with significant financial exposure, including sensitive investigations and litigated matters.
• Collaborate with legal counsel and internal stakeholders to resolve high‑profile cases and shape claims strategy.
• Retain, manage, and direct counsel; develop litigation strategies including discovery, trial, and resolution planning.
• Represent the company at trials, mediations, settlement conferences, and arbitrations.
• Maximize litigation outcomes through strategic oversight and documentation.
• Analyze root causes and develop solutions for complex claims; lead resolution strategies and negotiation protocols.
• Serve as a subject matter expert (SME), supporting departmental initiatives, projects, and policy development.
• Draft and issue reservation of rights and coverage letters, including manuscript and ISO/non‑ISO forms.
• Interpret and apply commercial coverages and legal principles; oversee advanced risk assessments.
• Set reserves and authorize payments at the highest authority level; demonstrate expert‑level financial acumen.
• Operate with broad discretion and autonomy in determining objectives, methods, and outcomes.
• Direct litigation strategy, manage counsel budgets, and ensure alignment with company performance goals.
• Lead quality and process improvement initiatives for complex claims handling.
• Utilize advanced tools and analytics to identify trends, correct data inconsistencies, and optimize claim outcomes.
• Oversee and lead negotiations for high‑stakes claims; develop company wide negotiation strategies.
• Make decisions with short‑and‑long‑term business impact; contribute to strategic planning and execution.
• Conduct regular file reviews and ensure compliance with regulatory and internal standards.
• Maintain and update record‑keeping policies as technologies evolve; ensure proper data ingestion and labeling.
• Protect PII and promote best practices across the organization; mentor others on compliance standards.
• Coordinate with underwriting, product, legal, and external partners to ensure thorough claim evaluation.
• Drive interdepartmental collaboration to resolve high‑impact cases and improve outcomes.
• Lead communication strategies for escalated claims; serve as primary contact for high‑profile matters.
• Build formal networks with key decision‑makers; align communication with organizational goals.
• Provide strategic guidance on negotiation, conflict resolution, and communication for all adjuster levels.
• Attend industry events and contribute to thought leadership through white papers or special projects.
• Provide technical guidance and training; collaborate with learning teams to develop advanced curricula.
• Evaluate training effectiveness and…