Air Operations Agent

Air Operations Agent I Overview

The Air Operations Agent I is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA, ensuring compliance with customer requests.

• Work with customers to qualify shipping requirements and obtain all necessary details for shipment quotation and operations.
• Prepare accurate, profitable quotations.
• Complete the shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
• Coordinate day-to-day air import and export of products, reviewing orders and documents.
• Track and communicate delays, damages, problems, and resolve customer issues.
• Handle all aspects of air import and export operations such as customer service, data entry, operations, and billing.
• Track shipments to ensure timely movement, updating the system immediately upon verification and correcting any deviations.
• Coordinate recovery/delivery schedules with cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, partners and other stations as needed.
• Ensure adherence to customer SOPs and company KPIs and guidelines.
• Ensure shipments are billed properly within company guidelines and timelines.
• Perform additional duties as business demands require.

• Team player who works well with others and demonstrates respect for teammates.
• Strong work ethic with ownership, independence, accountability, and autonomy.
• Growth mindset, passionate about continuous improvement and open to change.
• Customer service focus, building relationships with internal and external customers.

• High school diploma or equivalent.
• 0-2 years of freight forwarding experience preferred.
• Basic math and geography skills.
• Ability to analyze numerical data and draw conclusions.
• Basic knowledge of Cargo Wise preferred.
• Basic knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
• Basic knowledge of country regulations and AIT policies & procedures that minimize risk.
• Proficiency with arithmetic operations using units of currency, weight, volume, and distance.
• Ability to acquire job skills and learn company policies to complete routine tasks.
• Strong reading, analysis, and interpretation of verbal and written requests.
• Effective communication and presentation skills with a variety of people.
• Excellent time management to meet customer deadlines in a fast‑paced, high‑volume environment.

In addition to base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics. Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement. Teams may qualify for 10–20 days of vacation (based on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. With over 40 years of experience, the Chicago-based supply chain leader offers customized door‑to‑door deliveries via sea, air, ground, and rail, supported by technology and a global network. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you cannot apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.