Vehicle Ordering Specialist and Delivery Network Coordinator

Company Description

EMKAY Fleet Management, founded in 1946, is North America’s oldest privately held fleet management company, providing comprehensive vehicle financing, leasing, and full-service fleet solutions. The company serves clients across the US, Canada, Mexico, and the Caribbean with offerings that include maintenance, fuel and accident management, telematics, and license/title services. EMKAY focuses on delivering proactive consulting and tailored fleet programs that optimize performance and cost efficiency.

Team members join a stable, long-established organization committed to innovation, service excellence, and long-term client partnerships.

The Vehicle Ordering Specialist and Delivery Network Coordinator is a full-time, on-site role based in Itasca, IL. Responsible for managing the end-to-end factory ordering process and overseeing dealer network operations across multiple manufacturers, including Ford, Chrysler, General Motors, Stellantis, Mazda, Honda, Subaru, Tesla, BMW, VW, Volvo, Toyota, and Nissan. Ensures accuracy, efficiency, and cost control in vehicle procurement, dealer relations, and delivery logistics, while optimizing processes and maintaining strong client and dealer relationships.

$55,000 (annual)

• 401(k) matching

• Manage and process vehicle orders within 24 hours, ensuring accuracy, compliance with client specifications, and adherence to manufacturer requirements.
• Maintain proactive communication with manufacturer representatives to monitor production schedules, option availability, and order status.
• Generate, review, and analyze weekly status and exception reports to identify discrepancies, resolve issues, and streamline ordering processes.
• Proactively canvas dealers to establish preferred pricing for Courtesy Delivery (CD) fees negotiate CD fees to manage costs effectively.
• Locate outlets for surplus or orphan units, and coordinate logistics to ensure timely delivery.
• Update License and Title records and manage new plate information based on weekly reports.
• Provide guidance to sales teams, Client Support Services (CSS), and Executive Fleet Management (EFM) regarding order status, lead times, manufacturer updates, option pricing, and standard equipment.
• Utilize manufacturer platforms for order entry, corrections, vehicle tracking, and inventory management.
• Serve as backup for new order processing and weekly client status reporting.
• Implement process improvements, automation, and workflow efficiencies to enhance departmental performance and reduce operational costs.
• Assist with weekly delivery calls and cross-functional support.

• Exceptional attention to detail, organizational, and analytical skills.
• Strong negotiation, communication, and relationship management abilities.
• Proficiency in multiple manufacturer ordering systems and dealer portals.
• Ability to manage multiple priorities in a fast-paced environment while ensuring accuracy and compliance.
• Strategic thinker with experience implementing process improvements and cost-saving initiatives.
• Strong problem-solving skills with the ability to resolve complex order and dealer-related issues efficiently.