Director, Regional; CHI, AUT & IND

Job Title

Director, Regional (CHI, AUT & IND)

USA – Itasca, N Arlington Heights Rd (covers Chicago and Indianapolis)

Air & Sea

The Director, Regional Operations oversees and drives the operational performance, strategic growth, and profitability of DSV's operations within the assigned region. This role focuses on operational excellence, leadership, client satisfaction, and alignment with corporate objectives.

• Develop and implement regional business strategies aligned with DSV's objectives.
• Identify growth opportunities, market trends, and areas for operational improvement.
• Set and monitor regional performance goals, KPIs, and financial targets.
• Oversee daily operations to ensure efficient and timely freight forwarding services, including air, sea, road, and multimodal logistics.
• Ensure compliance with international, national, and local freight regulations, as well as company policies.
• Implement strategies to drive operational efficiency and enhance profitability.
• Manage the regional budget, including cost control and revenue growth.
• Develop and execute initiatives to optimize financial performance and achieve profitability targets.
• Cultivate and maintain relationships with key clients, vendors, carriers, and business partners.
• Address customer inquiries, complaints, and feedback promptly to ensure client satisfaction and retention.
• Collaborate with sales teams to develop and execute regional sales strategies.
• Negotiate and manage contracts with suppliers and service providers to achieve favorable outcomes.
• Ensure service agreements meet quality standards and cost expectations.
• Travel as required.

• Directly supervise Branch Managers, General Managers, and/or operational staff across the assigned region.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Conduct regular performance reviews and provide coaching for professional development.

• Bachelor's degree in Business Administration, Logistics Management, Supply Chain Management, or a related field is preferred.
• 7 years of progressive leadership experience in the transportation and logistics industry, with proven success in regional or divisional management is preferred.

• Experience managing multi-site operations in the transportation and logistics industry.
• Familiarity with industry regulatory requirements and standards.

• Lead Yourself:
  Strong analytical mindset with expertise in data-driven decision-making.
• Lead Your Team:
  Build, lead, and mentor a high-performing team, including Branch Managers, General Managers, and operational staff. Proven leadership and team-building skills with the ability to develop high-performing teams.
• Lead Your Business:
  Deep knowledge of freight forwarding, warehousing, and global logistics operations.
• Excellent communication, negotiation, and stakeholder management abilities.
• Willingness to travel extensively within the region.

• Fluency in English is required.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with ERP systems, Transportation Management Systems (TMS), and other relevant software applications.

Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. The employee uses hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements include close vision and distance vision. Minimal travel may be required domestically and internationally.

Work environment:
The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate. Reasonable…