Customer Service Supervisor

Customer Service Supervisor

Location:

US-IL-Itasca | US-NJ-Burlington

Company:
Canon U.S.A., Inc.

Requisition

Category:
Customer Service/Support

Position Type:
Full-Time

Workstyle:
Full-Time On Site

Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for day‑to‑day operations, with focus on short‑term operational targets. Exercises judgment within existing policies and procedures and recommends tactics for meeting work plans. Selects, develops, and evaluates subordinate employees. Works on issues related to the work group. Requires full knowledge of own area of functional responsibility.

• Organizes and manages the daily activities of the teams to ensure optimum productivity and customer satisfaction.
• Monitors and measures team member performance to ensure adherence of established standards.
• Interacts with customers when escalation is required. Works with interdepartmental staff to resolve any discrepancies and issues that may arise.
• Works effectively with other department supervisors to resolve customer issues in a professional and efficient manner.
• Works effectively with third‑party vendors in resolving customer issues.
• Makes routine daily transaction‑level decisions; escalates issues to the Manager as necessary.
• Provides guidance and assistance to staff when handling complex and/or sensitive customer issues.
• Performs all required management tasks (Interviews, training, employee development, employee discussions, performance reviews, etc.); addresses any employee issues and documents appropriately.
• Motivates the team to accomplish the given tasks; ensures the team completes all tasks by the agreed deadlines.
• Insures a highly professional and productive staff by conducting or coordinating training for new hires.
• Cross‑trains staff for all processes and procedures to ensure improved efficiencies of operations; ensures refresher training for all employees in the Department.

• Requires 5 years of related experience and management of two or more regular full‑time employees; bachelor’s degree in a relevant field preferred.
• Available for business continuity should the office close for inclement weather, disaster, etc.
• May need to work beyond normal hours during peak periods.
• Minimum 2 years of leadership experience in an Administrative/Business Operations environment with a track record of quality, attention to detail, and an aptitude for leadership.
• Effective written and oral communications.
• Strong phone contact skills.
• Excellent PC skills required (Excel and Microsoft Word).
• Experience supervising in a dynamic and multifaceted environment.

We are providing the anticipated base salary range for this role: $61,800–$80,170 annually.

• Competitive compensation and benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.
• Employee referral bonus.
• Employee discounts.
• "Dress for Your Day" attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag: a Canon welcome kit and official merch.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.