Customer Service Supervisor

Responsibilities

Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for day-to‑day operations, focusing on short‑term operational targets. Exercises judgment within existing policies and procedures and recommends tactics for meeting work plans. Selects, develops, and evaluates subordinate employees. Works on issues related to the work group. Requires full knowledge of own area of functional responsibility.

• Organizes and manages the daily activities of the teams to ensure optimum productivity and customer satisfaction.
• Monitors and measures team member performance to ensure adherence of established standards.
• Interacts with customers when escalation is required. Works with interdepartmental staff to resolve any discrepancies and issues that may arise.
• Works effectively with other department supervisors to resolve customer issues in a professional and efficient manner.
• Works effectively with third party vendors in resolving customer issues.
• Makes routine daily transaction level decisions; escalates issues to the Manager as necessary.
• Provides guidance and assistance to staff when handling complex or sensitive customer issues.
• Performs all required management tasks (interviews, training, employee development, employee discussions, performance reviews, etc.); addresses any employee issues and documents appropriately.
• Motivates the team to accomplish the given tasks; ensures that the team completes all tasks by the deadlines agreed upon.
• Insures a highly professional and productive staff by conducting or coordinating training for new hires.
• Cross‑trains staff for all processes and procedures to ensure improved efficiencies of operations; ensures refresher training for all employees in the Department.

Requires 5 years of related experience and management of two or more regular full‑time employees; bachelor’s degree in a relevant field preferred.

• Available for business continuity should the office close for inclement weather, disaster, etc.
• May need to work beyond normal hours during peak periods.
• Minimum 2 years of leadership experience in an Administrative/Business Operations environment with a track record of quality, attention to detail and an aptitude for leadership.
• Effective written and oral communications.
• Strong phone contact skills.
• Excellent PC skills required (Excel and Microsoft Word).
• Experience supervising in a dynamic and multifaceted environment.

Anticipated annual base salary range: $61,800 – $80,170.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to the local community
• Swag – a Canon welcome kit and official merch

Full‑time On‑site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.