Director of Solution Delivery: Softeon

Employees can work remotely Full-time Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really mattersat the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, were flexible, were innovative, and were focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of societys greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #Make Your Moment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job description

• Executive level sponsor who directs activities on behalf of Softeon to ensure the customer meets or exceeds ROI targets and customer satisfaction is high.
• Provides management direction for project resources planning, utilization and execution across multiple projects at one time.
• Responsible for multiple software professions, including revenue and margin targets as set periodically by the company.

• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the group.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

• Analyzes financial results for multiple projects including budget, revenue projections, profitability, margin contribution, billable rates, resource utilization, realization, and projected profitability.(30%)
• Ensure customer receives value and ROI from Softeon (30%)
• Provide long term contact and business planning beyond tactical project plan.
• Understand customers business, goals, and philosophy.
• Guide customer executive steering committee in risk management and mitigation Develops new business opportunities with existing clients during active implementations (20%)
• Manage partner and contracting relationships providing a profitable experience for both organizations.
• Responsible for professional development, performance evaluation, mentoring, and quality measurement.
• Identify and grow leaders within your team. Specifically, mentor team members who desire promotion to achieve higher levels of accountability and responsibility within the organization.
• Responsible for establishing and managing work unit budgets including margin targets. (5%)
• Plan and coordinate technical resource staffing for project teams (5%)
• Performs other duties as required.

• Significant knowledge (breadth/depth) of Softeon applications.
• Excellent negotiation and conflict management skills.
• Excellent critical thinking skills.
• History of maturity in people skills with a strong ability to communicate in written and verbal form including skill to patiently and fluently express ideas, concepts, and reasoning.
• Abili…