Call Center Manager

Overview What You Can Expect

American Residential Services (ARS) is seeking an experienced and motivated Call Center Manager to lead our branch call center operations. This is an excellent opportunity for an internal team member who enjoys developing people, improving processes, and driving operational excellence.

In this role, you will oversee our Dispatch and Lead Coordinator (LC) teams while providing support for light customer care issues. You'll work closely with branch leadership to ensure exceptional customer service, efficient scheduling, and strong operational performance.

• Oversee the Dispatch and Lead Coordinator (LC) teams.
• Oversee daily call center operations to ensure efficient scheduling and workflow.
• Monitor team performance and provide coaching to improve productivity and customer experience.
• Handle escalated customer concerns and resolve light customer care issues professionally and promptly.
• Partner with branch leadership to improve communication, processes, and service delivery.
• Ensure proper staffing, scheduling, and coverage throughout business hours.
• Track and report key performance metrics while identifying opportunities for improvement.
• Foster a positive, accountable, and team-oriented work environment.

• Opportunity to lead a critical function within the branch.
• Work directly with branch leadership and help drive operational success.
• Career growth with the nation's largest provider of residential HVAC, plumbing, and electrical services.
• Competitive compensation and comprehensive benefits package.

If you're ready to take the next step in your career and make an impact on our branch's success, we'd love to hear from you.

This is an opportunity to lead and grow a highly visible outbound sales operation with strong earning potential, executive-level exposure, and the support of a nationally recognized organization.

* This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: