Import Transportation Manager

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Regular Full-Time Management Itasca, IL, US

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

To learn more about our core values and what makes us truly unique in our industry, please  .

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here:
Mohawk Global - A Great Place to Work!

POSITION SUMMARY:

The Import Transportation Manager is responsible for the overall performance, leadership, and operational health of the import transportation department. This role leads Supervisors and Team Leads while driving departmental execution, client satisfaction, operational consistency, and employee development. A critical function of this role is developing leaders through structured 1:1s, leadership coaching, quarterly reviews, and performance management, ensuring Supervisors are equipped to effectively lead their teams.

The Import Transportation Manager is expected to identify operational risks, improve processes, and build stronger organizational capability by creating independent leaders and scalable systems. This role serves as the strategic connector between daily execution and broader business goals while improving profitability and operational efficiency through process optimization, leadership development, and performance accountability while reducing operational risk through strong compliance and service consistency.

By developing frontline leaders, strengthening departmental decision making, and improving organizational capacity, the Transportation Manager creates a stronger operational foundation for growth, client retention, and long-term business success.

DUTIES & RESPONSIBILITIES:

• Ensure department wide service consistency and client satisfaction across all accounts
• Support resolution of major client escalations and service failures
• Partner with Account Management and leadership to strengthen client retention and service delivery strategies
• Ensure alignment between operational execution and client expectations
• Drive a client-first operational culture across the department
• Oversee department wide workflow, staffing, and operational performance
• Maintain operational visibility across all teams to identify risk, inefficiencies, and opportunities
• Ensure strong process discipline, SOP compliance, and service execution standards
• Drive operational improvements, scalability initiatives, and workflow optimization
• Monitor department capacity, productivity, and service levels
• Serve as the primary escalation point for Supervisors and major operational issues
• Solve high-level operational challenges while coaching leaders through complex problem-solving
• Strengthen leadership funnel effectiveness by ensuring issues are resolved at the lowest effective level
• Identify systemic operational issues and implement department-wide corrective actions
• Support difficult personnel decisions, performance improvement plans, and terminations when necessary
• Conduct regular 1:1s…