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Captive Support Ops Lead: KPI Excellence
Job in
Itasca, DuPage County, Illinois, 60143, USA
Listed on 2026-08-13
Listing for:
Captive Resources
Full Time
position Listed on 2026-08-13
Job specializations:
-
Management
Change Management, Operations Management
Job Description & How to Apply Below
Captive Resources in Itasca, IL, is seeking a Lead, Captive Support to drive operational excellence and develop a high-performing team. The role partners with leadership to implement process improvements, automation, and change initiatives while maintaining accountability and continuous improvement.
The ideal candidate has 5+ years in operations or service leadership, with at least 2 years of direct people management in a metrics-driven environment, demonstrating success with KPIs and SLAs.
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