Senior Internal Communications Specialist

Overview

Responsible for planning, developing and directly managing Gift of Hope’s internal communications to ensure employee knowledge and engagement with organizational goals, business objectives, programs and initiatives. Develops effective relationships at all organizational levels to ensure alignment and integration of messaging, including with relevant external messaging when applicable. Implements effective strategies and content and manages multiple internal platforms and communications to inform and engage all leadership and staff, advance strategic and business objectives, and contribute to a positive organizational culture.

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

• Advance Gift of Hope’s mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to its policies and procedures in carrying out the responsibilities of this position.
• Develop and maintain strong relationships with senior management and teams across the organization to develop and implement timely, sustainable and effective internal communications and guidance on an ongoing basis. Collaborate and work closely with Human Resources, senior leadership and employee committees to plan and implement internal communications that reinforce positive culture and instill the organization’s mission, vision, core values and performance attributes across the workforce.
  
  Identify and analyze needs, opportunities, feedback, metrics and best practices to plan, develop, implement and evaluate all activities.
• Manage all aspects of organization’s monthly Town Hall meeting including proposing/researching topics, writing scripts/coaching presenters, producing presentation slides, scheduling and execution of rehearsal and meeting, editing meeting recording and ensuring high attendance/participation.
• Provide strategic communication support to enhance culture through a variety of vehicles including Diversity, Equity, Inclusion, Belonging & Culture initiatives; execution, awareness and action planning around annual Engagement & Inclusion Survey; ongoing contribution to new hire onboarding including presenting at New Hire Orientation and production of New Hire Starter Guide.
• Ensure staff awareness of Board of Directors (BOD) activities, initiatives and new members. Disseminate BOD reports via staff newsletter. Write and maintain current board member profiles for website. Serve as a Marketing & Communications liaison to the Gift of Hope Advisory Board.
• Conceptualize, research, synthesize, write, edit and produce ongoing internal executive and all-staff communications in print, digital and video/multimedia formats to engage, inspire and inform staff across the organization in all functions and service sites. Communications include business information, organizational changes and updates, employee benefits, strategic performance, operations performance, special events, employee development initiatives, emergency management, employee surveys and announcements. Develop, disseminate and update all communications on regular schedules, on an ongoing basis and as needed to ensure consistency, reliability and timeliness of organizational communications and information.
• Develop and manage content calendar and internal communications platforms, processes, tactics and tools, including the employee intranet, internal e-newsletters, monthly all-staff meetings, all-staff emails, and digital signage.
• Train staff on communications guidelines to adhere to corporate style and brand; provide education in use of Service Now for approved producers on Connect 2.0. Contribute to ongoing revisions to Communications Handbook.
• Develop and provide standards, guidance and support for all leadership, staff, departments, work groups and committees in contributing content, sharing information and utilizing internal communications platforms and processed. Review sanctioned internal newsletters…