Quality Assurance Specialist

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader.

Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.

Department: Quality/Regulatory, Corporate

Location: Itasca, IL

Type: Full-time

Summary: The Quality Assurance Specialist I will coordinate the management of customer inquiries, complaints, CAPAs, and SCARs. This position will assist with supplier approval, internal auditing, quality training, and other quality assurance activities.

• Manage and maintain CAPA (Corrective and Preventive Action) and SCAR (Supplier Corrective Action Request) documentation, including forms, logs, reports, and trend analyses.
• Draft and submit non-conformance response letters to customers in a timely and accurate manner.
• Serve as a liaison between the company, customers, and suppliers to facilitate investigations and ensure clear communication.
• Support internal investigations in collaboration with department leads to identify root causes and corrective actions.
• Ensure the effectiveness and sustainability of corrective and preventive actions to prevent recurrence.
• Present investigation outcomes and CAPA/SCAR status updates during monthly quality meetings.
• Act as a backup for the RMA Coordinator, assisting with the processing of product returns.
• Maintain and update CAPA/SCAR tracking systems to ensure timely resolution and closure of actions.
• Collaborate with cross-functional teams to implement long-term solutions and drive continuous improvement.
• Prepare and organize documentation for audits and regulatory inspections related to CAPA/SCAR processes.
• Monitor non-conformance trends to identify systemic issues and recommend process improvements.
• Analyze CAPA/SCAR data to support continuous improvement initiatives and enhance operational efficiency.
• Train team members on proper documentation practices and investigation methodologies related to CAPA/SCAR processes.

• Review vendor documentation, including HACCP plans, food safety certifications (GFSI schemes such as SQF, BRCGS, FSSC 22000), third-party audit reports, allergen controls, and process flow diagrams.
• Evaluate supplier compliance with FDA regulations, FSMA requirements, and company food safety standards.
• Coordinate cross-functional review with Procurement, R&D, Regulatory Affairs, and Operations to approve or reject vendors.
• Maintain accurate vendor data and approval status in the company’s QA or ERP systems.
• Verify suppliers follow Good Manufacturing Practices (GMPs), sanitation controls, allergen management, and preventive controls as required under FSMA.
• Ensure all required documents (e.g., allergen statements, Country of Origin, Organic certifications, Halal/Kosher certificates) are current and properly validated.
• Conduct risk assessments for new and existing vendors, including foreign supplier verification (FSVP) when applicable.
• Monitor and follow up on expired or missing vendor documentation.
• Work with suppliers to resolve quality issues and strengthen food safety systems.
• Continuously improve vendor approval procedures to align with GFSI scheme expectations and company standards.
• Participate in food safety team meetings and support ongoing HACCP, HARPC, and risk assessments.
• Standardize documentation templates, workflows, and review procedures for vendor management.
• Train Purchasing and other departments on vendor approval processes and requirements.

• Conduct monthly GMP (Good Manufacturing Practices) inspections across production and warehouse areas.
• Assist…