Inside Sales Representative

Job Title

Inside Sales Representative

• Safety
  :
  Practice Safety First—Physical, Intellectual, and Emotional—Always!
• Teamwork
  :
  Offer help, ask for help, and leverage the strength of our diverse and inclusive team
• Respect
  :
  Treat others as you would like to be treated
• Accountability
  :
  Take responsibility for your actions and your words
• Continuous Improvement
  :
  Take initiative and strive to do better
• Ethical Behavior
  :
  Follow our Code of Ethics and meet our high standard of professional behavior

Chicago Glue and Machine – Itasca, IL

Full‑time (Mon–Fri, 8:00 am–4:30 pm CST)

Salary: $50,000 – $75,000 per year (other compensation may apply)

Final date to receive applications:
July 31, 2026

The Inside Sales Business Development Associate plays a critical role in driving growth by managing inbound sales inquiries, developing new business opportunities, managing existing accounts, and supporting outside sales representatives.

Responsibilities are split approximately: 70% phone/video calls, email, CRM; 20% key account management in territories without physical presence; 10% travel for customer meetings, trade shows, training, or internal collaboration.

• Manage and respond to inbound sales inquiries in a timely, professional manner
• Qualify inbound leads and route opportunities appropriately among business development and sales teams
• Build and maintain a healthy pipeline of qualified opportunities
• Maintain and expand the company’s prospect and customer database
• Own accurate and timely CRM updates including notes, activities, opportunity stages, and next steps
• Conduct outbound prospecting to identify new business opportunities
• Manage a defined territory or group of key accounts supported remotely
• Identify customer needs and position CGM products, services, and technical expertise accordingly
• Research accounts, industries, and market trends to support sales and marketing efforts
• Support quoting, follow up, and coordination with internal teams as needed
• Use and follow tools and processes within the Quality Management System
• Support marketing initiatives such as trade shows, campaigns, blog content, or customer outreach
• Leverage, follow, and continuously improve CGM’s sales process

• Strong active listening
• Clear verbal and written communication
• Ability to ask thoughtful questions and uncover customer needs
• Problem‑solving and follow‑through
• Time management and prioritization
• Persistence and resilience
• Microsoft Office and database software
• Ability to work independently and collaboratively

• Self‑starter who takes initiative
• Comfort with accountability and measurable goals
• Willingness to learn technical products and applications
• Ability to manage pressure and shifting priorities

• High school diploma required
• Ability to pass background check and drug screen

• 10 paid holidays
• Choice of HMO or PPO medical insurance, dental, and vision insurance offered
• FSA
• Short‑term disability
• Long‑term disability
• 401(k); CGM contributes 3% of earnings

Reports to:

Sales Manager. No direct reports.

Work is performed indoors in a normal office setting. Conditions may vary on occasional trips to customer sites.