Business Development Manager, Road US

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Itasca, IL

Road

Business Development Manager, Road US

Full Time

The Business Development Manager is responsible for driving profitable growth for DSV Road through the acquisition of new customers, reactivation of dormant accounts, and development of customer relationships within the small- and medium-sized customer segment. This role promotes DSV's road transportation, freight brokerage, and logistics solutions, identifies new business opportunities, develops a pipeline of prospective customers, and converts opportunities into active, revenue-generating accounts through consultative selling and relationship management.

The Business Development Manager works closely with Pricing, Operations, and Sales Support teams to develop transportation and logistics solutions that align with customer needs and business objectives. The position is responsible for managing customer relationships throughout the sales process, supporting successful onboarding, and creating long-term customer value through responsive service, effective communication, and ongoing business development efforts.

This role requires strong relationship-building skills, sound business judgment, and the ability to prioritize opportunities and sales activities to achieve revenue growth and customer acquisition objectives within the small- and medium-sized customer segment.

• Identify and pursue new business opportunities within the small- and medium-sized customer segment and assigned territories.
• Acquire new customers through prospecting, networking, referrals, industry engagement, and relationship-building activities.
• Reactivate inactive or dormant customer accounts and develop strategies to increase customer engagement and revenue generation.
• Develop and maintain a portfolio of small- and medium-sized customer accounts to support revenue growth, customer retention, and long-term business development objectives.
• Develop and maintain a pipeline of prospective customers and business opportunities.
• Convert qualified opportunities into active, revenue-generating customer accounts.
• Identify opportunities to expand services within existing and prospective customer accounts.
• Meet or exceed assigned revenue, customer acquisition, and business growth objectives.

• Build and maintain strong relationships with prospective and existing customers.
• Conduct customer meetings and discussions to understand transportation needs, business challenges, and service requirements.
• Serve as a primary point of contact for assigned customer opportunities throughout the sales process.
• Maintain regular communication with customers to support relationship development and long-term account growth.
• Support customer retention efforts by identifying opportunities to strengthen customer partnerships and increase service utilization.
• Assist in resolving customer concerns through collaboration with internal stakeholders.

• Assess customer transportation requirements and collaborate with internal operations teams to develop effective transportation and logistics solutions.
• Present DSV Road service offerings to prospective customers.
• Participate in customer discussions regarding transportation services, pricing proposals, and business opportunities.
• Collaborate with Pricing, Operations, and Sales Support teams to develop competitive and…