Study Director I

Turn Science Into Successful Customer Outcomes

Are you a science professional who enjoys working with both technical teams and customers? Do you like coordinating complex work, solving problems, communicating clearly, and helping projects move from initial requirements through final results?

We are seeking a Study Director to support current and upcoming opportunities across our specialized laboratory teams.

Important note about the title:
The Study Director is an individual contributor role, not a people-management or executive Director position. Study Directors serve as the key connection between our customers and laboratory teams, helping ensure testing is clearly understood, properly coordinated, scientifically sound, and completed in alignment with customer and regulatory requirements.

What You'll Do

As a Study Director, you will serve as a key point of coordination and communication for assigned laboratory studies. You will work closely with customers, laboratory teams, and internal partners to help ensure studies are clearly defined, properly executed, accurately documented, and completed on time.

Depending on your assigned laboratory area, you may:

• Serve as a primary point of contact for customers regarding assigned studies
• Meet with customers to understand testing needs, study requirements, timelines, and expectations
• Translate customer requirements into clear direction for laboratory teams
• Coordinate study activities from initiation through final reporting
• Maintain regular communication with customers regarding study progress, updates, and questions
• Review, interpret, analyze, and document study data and results
• Ensure final reports accurately reflect testing data, results, and conclusions
• Review raw data, calculations, statistics, controls, and study documentation for accuracy
• Maintain sample and data traceability throughout testing
• Ensure testing is conducted according to approved procedures and applicable requirements
• Collaborate with laboratory analysts to ensure study requirements and testing expectations are understood
• Identify, document, and help resolve unexpected circumstances, deviations, or quality events
• Partner with Sales and other internal teams on testing requirements, quotes, and customer needs
• Update study information in CRM and laboratory systems
• Coordinate workflow and priorities to support customer expectations and study timelines
• Contribute to continuous improvement of procedures, documentation, and laboratory processes

Strong Study Directors combine scientific understanding with communication, organization, and customer service.

You may be a strong fit if you:

• Enjoy working directly with customers and building trusted professional relationships
• Can understand technical or scientific requirements and communicate them clearly
• Are comfortable coordinating multiple studies, priorities, and deadlines
• Have strong attention to detail and documentation skills
• Can review data critically and identify inconsistencies or potential issues
• Enjoy solving problems and troubleshooting
• Communicate effectively with both technical and non-technical stakeholders
• Work well across laboratory, quality, sales, and customer-facing teams
• Take ownership of projects and follow through on commitments
• Are comfortable working in a regulated, procedure-driven environment
• Can balance scientific quality, customer expectations, and timelines

• Bachelor's degree, with a degree in life sciences or a related scientific field strongly preferred
• Associate degree or equivalent combined with relevant laboratory experience
• Significant relevant laboratory experience combined with demonstrated proficiency in study coordination

Experience in laboratory testing, life sciences, medical devices, pharmaceuticals, biotechnology, quality, regulated environments, technical customer service, or scientific project coordination may be beneficial.

Successful candidates may bring experience or aptitude in areas such as:

• Laboratory testing, equipment, and procedures
• Good Documentation Practice (GDP)
• GLP, GMP, ISO, or other regulated quality environments
• Data and report review
• Critical thinking and problem-solving
• Project and workflow coordination
• Customer communication
• Technical writing and documentation
• Microsoft Office and laboratory information systems
• Managing multiple priorities and deadlines

Pay:
The hourly pay range for this position is $22.12 to $34.62. The starting rate for a successful candidate will be determined based on job-related qualifications, skills, experience, education, certifications, internal equity, and market conditions. While the full range reflects the potential earning opportunity for the role, new hires are typically placed within a portion of the range that is appropriate for their qualifications and experience.

Study Directors play a critical role in connecting customer needs with laboratory execution. You will have the opportunity to work at the…