Import Operations Specialist

Job Overview

Import Operations Specialist is responsible for managing day to day operations, communications, and processes related to air and ocean import shipments, customs brokerage, and domestic cargo.

Phoenix International is a privately-owned global logistics company with U.S. locations in the greater Chicago and Los Angeles areas. Our company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. We are guided by our core values of experience, innovation, trust, and passion.

We believe that these values, and a belief in a collaborative employee/customer experience, are what makes us unique.

• Excellent opportunities for career growth
• Industry competitive salary commensurate with experience
• Benefits (Health, Vision, Dental, FSA, Disability, Life)
• 401(k) available after 90 days with 6% match
• Positive support-focused culture, collaborative work environment, strong core values that guide the company's mission
• Direct access to leadership
• A strong company culture that embraces work/life balance

• Open operation files for import shipments
• Monitor and manage all assigned shipments until completion
• Daily communications with customers, overseas offices/agents, local partners, and service providers
• Ensure accurate customer billing and agent invoicing
• Handle quotation requests from operational partners and agents and respond within a timely manner and depending on regional responsibility
• Work with our overseas offices/agents to resolve any issues
• Review standard operating procedures to ensure compliance with government regulations
• Ensure the highest level of data quality and integrity by processing shipments accurately
• Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
• Other duties as assigned by management

• A minimum of 3 years of processing both air and ocean import shipments
• Bachelor's degree in Business Administration or equivalent combination of education and work experience
• Organized and detail oriented
• Excellent communication skills
• Experience with Cargo Wise system software

• Experience with Microsoft Office 365 tools

We don't want to be the biggest. We want to be the best! We believe that providing a stable work environment for our employees and focusing on our clients and employees equally creates the perfect recipe for success.

T.NETWORK dba Phoenix International is an Equal Opportunity Employer m/f/d/v/so