Customer Service and Operations Representative

Job Title: Customer Service and Operations Representative
- *** 1-9pm shift

Location (city, state): Itasca, IL – Hybrid

Industry: Transportation / 3PL / Logistics

Pay: $21 - $23 / hr (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Addison Group is hiring for our client, a well-established company that supports nationwide shipping operations. This team manages high-value, time-sensitive freight and plays a critical role in maintaining customer satisfaction and operational excellence.

Job Description: Our client is seeking a Customer Service and Operations Representative to join their high-value operations team. This role supports critical shipments and works closely with internal teams, drivers, and logistics partners to ensure seamless execution. This is an open-ended contract role with strong potential for permanent hire.

• Monitor, manage, and track high-value shipments from pickup through final delivery
• Provide real-time shipment updates and proactive communication to internal stakeholders
• Coordinate closely with drivers, dispatchers, and operations teams
• Create and process shipping documents including BOLs and Proof of Delivery
• Work across multiple inboxes and systems to manage high-volume shipment activity
• Enter and maintain accurate shipment data within transportation management systems
• Participate in virtual meetings with cross-functional teams
• Escalate service issues and resolve delivery challenges quickly
• Maintain detailed tracking logs and provide hourly shipment updates
• Deliver high-touch service in a fast-paced, deadline-driven environment

• 1–2+ years of experience in freight brokerage, 3PL, or transportation operations
• Prior experience working directly with drivers required
• Strong knowledge of transportation and brokerage terminology
• Experience using McLeod Software highly preferred
• Excellent multitasking skills and ability to manage multiple priorities
• Strong written and verbal communication skills
• High attention to detail and strong organizational abilities
• High school diploma or GED required

• High-visibility role supporting top-tier accounts
• Strong opportunity for long-term career growth
• Fast-paced, engaging work environment
• Collaborative team culture
• Hybrid flexibility

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.