International Operations Agent

International Operations Agent I

empleo:

Categoría:
Operaciones

Tipo de Posición:
Regular a tiempo completo

AIT Worldwide Logistics es un Empleador Igualitario - M/F/Veteranos/Discapacitados. Si no puede aplicar en línea debido a una discapacidad, contacte a Recursos Humanos al  ext 5218.

Además de la compensación base, el candidato puede ser elegible para bonificación basada en logros de métricas de desempeño de la posición. Se ofrecen los siguientes beneficios:
Medico, Medicamentos recetados, Cuenta de Ahorro de Salud, Cuentas de Gastos Flexibles, Dental, Visión, Vida, AD&D, Discapacidad, Salud suplementaria, Soporte al Empleado, Licencia Parental Pagada, Seguro para Mascotas, 401(k) y Reembolso de Matrícula. Los empleados también pueden ser elegibles para 10 a 20 días de vacaciones (dependiendo de la antigüedad), 2 días personales, 1 día flotante, 5 días de enfermedad, 5 horas de voluntariado y 6 feriados corporativos (más Día de los Veteranos para Veteranos) anualmente.

El International Operations Agent I reportará directamente al Gerente de Operaciones dentro del departamento de Operaciones. Esta posición será responsable de controlar los envíos de transporte internacional hacia EE. UU. y México en todos los modos de transporte según la solicitud del cliente. Las responsabilidades diarias incluyen cotizar y enrutar fretes, rastrear embarques, solucionar problemas y superar desafíos operativos, así como asistir a ventas locales y oficinas globales con asuntos de exportación aérea y/o marítima.

El enfoque principal es proporcionar un alto nivel de servicio al cliente excelente y de calidad a todos los clientes y proveedores.

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day to day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.

Education Qualifications

• High School Diploma degree or equivalent Required
• Bachelor's Degree degree or equivalent Preferred or

Experience Qualifications

• 2+ years Industry experience in export/import operations Required or
• 2+ years Working knowledge of Freight Forwarder International Operations including:
  Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge Required and
• 2+ years Ability to multi-task in a high volume, fast-paced working environment Preferred and
• 2+ years Ability to problem solving to resolutions meeting the customers' needs

Skills and Abilities

• Basic knowledge of ITAR, DG or TSA work experience/regulations (High proficiency)
• General Computer Skills (Medium proficiency)

Licenses and Certifications

• Cargo-wise within 1-1/2 Yrs Required
• Microsoft Office suite within 1-1/2 Yrs Required

Other Skills We Hope to See

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!