Aircraft Ground Specialist

Aircraft on Ground (AOG) Specialist

The AOG Specialist will ensure the accurate and timely processing of all Aircraft on Ground (AOG) shipments globally, maintaining a maximum level of customer excellence through efficient execution of daily operations and precise data integrity. Responsibilities include following all applicable laws and regulations, company procedures and policies.

• Maintain an organized desk and manage workload prioritization while coordinating with internal and external teammates.
• Ensure all activities are completed within the guidelines set by Operational Process Standards and AIT policies.
• Monitor execution effectiveness with KPIs, operational process assessments, and workflow monitors.
• Manage Cargo Wise workflows, daily tracker spreadsheet, and overall data integrity consistently to ensure high-level execution.
• Maintain accurate and timely finances at all times.
• Partner with the Accounting team to meet expectations.
• Actively understand AIT finances, including Accounts Receivable, Accounts Payable, cost allocation, and revenue recognition.
• Develop and maintain customer profiles to disseminate customer expectations efficiently and accurately.
• Proactively keep customers informed of current status and activities associated with the business.
• Prioritize job-related certifications incorporated into future development plans.
• Assist in mentoring and developing peers while seeking guidance from others within the organization for mutual benefit.
• Build and maintain strong partnerships with AIT service providers and customers.
• Participate in process improvements that benefit the owning process and team members.
• Participate in weekly and monthly team meetings to voice ideas.
• Route freight with commercial airline providers, heavy cargo providers, and potential charters.
• Route, track, and investigate shipping problems.
• Assist in preparing quotes over the phone and via email.
• Communicate freight status to customers.
• Verify and update shipment information.
• Other duties and responsibilities will be assigned as business demands deem necessary.

• High School Degree or equivalent.
• Minimum one year of customer service experience.
• 1-3 years of experience in the air freight industry preferred.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Cargo Wise experience a plus.
• Strong understanding of International Air freight a plus.
• Problem‑solving abilities.
• Excellent verbal and written communication skills.
• White Glove customer service to all customers both internally and externally.
• Team player with a strong sense of trust and cooperation among teammates.
• High attention to detail and organizational skill.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at  ext 5218.