Dispatcher III

Dispatcher III

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Position Type:
Regular Full-Time

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams, and as trusted advisors we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture; join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver and move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Dispatch Agent III is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.

• Responsible for routing local freight, dispatching drivers, performing dock checks, tracking shipments, and working with dock staff members to ensure movement of freight.
• Provide customer service to identify and meet specific customer needs; answer/make customer inquiry calls and address customer concerns/complaints.
• Timely event data entry of shipment milestones into MyAIT & AS400 tracking system—pickup, delivery, obtain proof of delivery.
• Identify and coordinate the prioritization of rushed/urgent/last minute shipments.
• Obtain quotes and coordinate distribution of information to outside specialty vendors.
• Assign driver load planning based on local mapping & appointments accordingly.
• Apply the proper tariff and charges around cartage billing and driver settlements.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Undergo regular Safety & Compliance training and adhere to all provided regulations in alignment with DOT/FMCSA standards.
• Perform other duties as assigned.
• Comply with all policies and standards.

Education

• High School Diploma or GED (Required)
• Some College/Associate’s Degree (Preferred)

Experience

• 5+ years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations. (Required)

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office
• Previous experience working with AS400 preferred.
• Strong problem‑solving and multi‑tasking skills with the ability to develop new ideas and innovative solutions.
• High attention to detail and organization.
• Strong geographic and mapping skills; sense of direction and coordination to build routes.
• Great interpersonal and communication skills with customers, drivers, and co‑workers—communication is key!