Manager, Ocean Import

Responsibilities

• Manage and oversee the importation of goods by ocean, including carrier selection, booking, and transportation.
• Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
• Build and maintain relationships with customers, vendors, and third‑party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and opportunities for improvement.
• Supervise a team of ocean import coordinators and support staff.

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
• 5 years of experience in freight forwarding, logistics, or a related field is preferred.
• Prior experience in ocean imports and supervisory roles is highly desirable.
• Familiarity with ocean freight regulations, customs requirements, and export controls.
• Knowledge of shipping routes and schedules.
• Fluency in English is required.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with logistics and ocean cargo management systems.

Demonstrates expertise in managing ocean import operations, ensuring compliance with customs regulations, and optimizing logistics processes. Proven ability to lead teams, enhance service quality, and maintain strong relationships with stakeholders.

• Logistics Management Systems
• Microsoft Office Suite