International Affairs & Professional Services Assistant

Administrative Asst IV

The College of Veterinary Medicine at Cornell University is seeking a highly organized, proactive professional to support the administration of international affairs, professional programs, and clinical training initiatives. This role is ideal for someone who enjoys coordinating complex programs, collaborating with diverse stakeholders, and ensuring a high level of service in a dynamic academic environment.

Working with broad daily supervision and considerable independence, you will play a key role in supporting professional and clinical training programs, including clinical interns and residents, while serving as a resource for faculty, staff, students, and visitors. Success in this role requires initiative, sound judgment, strong organizational skills, and the ability to manage multiple priorities while maintaining exceptional attention to detail.

Key Responsibilities:

• Coordinate and manage administrative processes that support international affairs, professional services, and clinical training programs.
• Independently monitor visitor and staff records, track progress of visit requests, verify required documentation, and facilitate application processes in collaboration with the International Affairs & Professional Services Director.
• Serve as a knowledgeable resource for faculty, staff, and university partners by responding to program-related questions and providing guidance on processes and requirements.
• Coordinate course scheduling activities, oversee registration processes, and support the publication of course offerings in partnership with academic departments and central university offices.
• Interpret and apply college and university policies, procedures, and protocols to support consistent and compliant program operations.
• Leverage databases, reporting tools, and web-based systems to improve program efficiency, maintain accurate records, and support data-informed decision-making.
• Deliver exceptional customer service while fostering a welcoming, inclusive, and professional environment for students, faculty, staff, visitors, and other stakeholders.

This is a full-time (39 hours/week) contract college position based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work arrangement. This hybrid work arrangement is subject to change at any time. Typical work hours are 9:00am-5:00pm, with flexibility to accommodate departmental needs and occasional program-related activities.

About the Office of International Affairs & Professional Services

At the Cornell University College of Veterinary Medicine, the Office of International Affairs & Professional Services (OIAPS) coordinates externships, visiting clinician observations, and global educational initiatives. They handle formal arrangements for visiting international scholars, fourth-year clinical externships, and professional development programs.

What We Need

We are seeking a team member who has experience working with diverse populations and supporting college students, particularly in cohort-based programs. The ideal candidate is comfortable engaging with individuals from a wide range of cultural backgrounds, including those with limited English proficiency. They should demonstrate strong cross-cultural communication skills, cultural sensitivity, and the ability to foster an inclusive, welcoming environment in a multicultural and global setting.

Additionally, you will have:

• An Associates Degree with 2-4 years of related experience or equivalent combination of education and/or experience.
• Excellent customer service, interpersonal and communication skills (both written and oral) are required.
• Demonstrated experience with accuracy.
• Professionalism and experience handling difficult and/or stressful situations with courtesy, sensitivity and tact.
• The ability to effectively multitask, self-direct and exercise judgment is required.
• The ability to work within a team; promoting and supporting cooperation and respect as well as ability to develop effective working relationships and collaborate with a wide variety of faculty, staff and students.
• Excellent organizational and data management skills; ability to demonstrate proficiency in various computer programs such as Outlook, Zoom, Word, Excel, Power Point, Access.
• The ability to review processes and procedures and recommend and implement streamlining efforts.
• Demonstrated history of handling sensitive and confidential information with discretion is required.
• The ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Bachelor's degree with at least 4+ years of high-level program/student services experience or an equivalent combination of education and experience.
• Proven ability to utilize software and database systems to improve service delivery.
• Experience with…