Temporary Course Support Specialist - Department of Computer Science, Ithaca, NY (Hybrid

Course Support Specialist

We are seeking a benefits-eligible temporary Course Support Specialist to provide specialized support to a variety of Computer Science courses in the Computer Science Department.

Responsibilities:

• Provide extensive course management support including but not limited to initiating and maintaining online course information/updates in an internal course management system (CMS), course websites, canvas sites, Ed Discussions, Student Disability Services systems, Faculty Center, and Slack; manage special needs cases (overtime/make up exams), academic integrity cases; coordinate exam/grading sessions, TA meetings, review sessions; prepare course materials, manage/track course logistics all while using a high degree of confidentiality and discretion.
  
  The Course Coordinator is required to work occasional department events that may be scheduled outside of regular business hours.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications:

• Associate's degree and 2 to 4 years relevant experience or equivalent combination. Excellent communication, organizational and interpersonal skills required.
• Must be detail-oriented and demonstrate sound judgment. Exceptional customer service skills and ability to handle competing priorities required.
• Demonstrated ability to work independently and as a member of a team. Ability to work effectively with a diverse group of individuals including faculty, staff, students and visitors. Must project a professional image and demonstrate the ability to diplomatically handle a wide variety of situations.
• Technically adept using a variety of business or technical programs to complete information management or production tasks (Microsoft Office suite, Course Management Systems, Slack, etc.).
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

Preferred Qualifications:

• Working knowledge of common systems used in course management across higher education such as Courseleaf, Blackboard, Gradescope, etc.
• Administrative experience in higher education learning environment
• Experience in student services/undergraduate education/advising
• Administrative assistance experience
• Customer service experience

Pay Range: $26.50 per hour

Hours per week: 39

Appointment Length: ASAP through May 22, 2027

Location:

Ithaca, NY Fully On-Site

Important Notes about Applying:

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for full consideration.
• There is no relocation assistance available for this position
• There is no visa sponsorship available for this position
• This role may be benefits eligible depending on when the person can start.