Temporary Technical Event Support Assistant; Cornell Lab of Ornithology); Ithaca,

Position: Temporary Technical Event Support Assistant (Cornell Lab of Ornithology); Ithaca, New York
Temporary Technical Event Support Assistant

Temporary Computer Operator

Nonexempt

Cornell Lab of Ornithology

College of Agriculture and Life Sciences (CALS)

Ithaca, New York

About the College

The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and Cornell University's second-largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education, and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: natural and human systems; food, energy, and environmental resources; and social, physical, and economic well-being.

The Cornell Lab of Ornithology is a renowned nonprofit, member-supported institution dedicated to advancing the understanding and protection of birds, wildlife, and our shared planet through research, education, citizen science, and conservation. We join with people from all backgrounds and abilities to make new scientific discoveries, share insights, and foster conservation action. Our collaborative relationship with the broader Cornell community allows us to tackle the big challenges for science and society, and to translate cutting-edge science, technology and storytelling into real-world impact.

Our online resources allow millions of people around the globe to deepen their connection with the natural world.

The Cornell Lab of Ornithology IT team provides effective and responsive technical support services throughout the Cornell Lab for staff and public-facing devices.

What We Need

As a member of the Desktop Services Team, you will collaborate across numerous disciplines and trades, including audio-visual, network, desktop engineering, acousticians, electricians, facilities directors, architects, and faculty. You will contribute to enhancing the Lab's information technology capabilities, with an emphasis on audiovisual, conference room, and Visitor Center support. Other duties include:

* Providing complex and broad technical support for teleconferences, webinars and distance-learning classes, including operating complex audio and video recording systems.

* Installing, configuring, and maintaining hardware/software for workstations and printers within the context of defined procedures.

* Working with stakeholders to create initial designs and outline goals for AV upgrades, working with AV vendors, and following up to ensure that the upgrades are correctly serving staff needs.

* Providing responsive, effective, and efficient IT support to staff, faculty, students, and public (as needed).

* Collaborating with Cornell peer IT staff and others to troubleshoot problems with networks, software, and hardware.

* Providing general recommendations for IT hardware purchases, upgrades, and disposal.

We are looking for a talented individual with an excellent work ethic who enjoys providing hands-on assistance to conference room users. Specifically, we need someone who has the following:

* Bachelor's Degree and 2+ years of experience in information technology, or the equivalent combination of education and experience.

* Knowledge of common Web conferencing technologies (Zoom, Teams, Zoom Webinars, etc).

* Knowledge of standard and specialized technological equipment, and ability to keep abreast of latest trends in the field. Knowledge of computer operation (Mac and Windows) and integration with audio-video control systems and displays.

* Experience providing IT desktop support services, Office Software, Video and Audio devices, computer, and network security.

* Ability to maintain and upgrade equipment in the Visitor Center and Conference Rooms.

* Ability to troubleshoot problems and respond quickly to calls.

* Work requires sophisticated reasoning and problem-solving skills.

* Knowledge of network media transmitting/multicasting environments.

* Ability to advocate for individuals from a broad range of backgrounds.

* Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

* Will be expected to work flexible hours, occasional evenings, and weekends as job functions require.

* Able to lift 20 to 50 pounds.

* Effective, proven customer service skills.

* Strong written and verbal communication skills.

* Experience in handling confidential information with utmost discretion and integrity.

* Must exercise sound and ethical judgment when acting on behalf of the University.

* Ability to understand and communicate technical information in non-technical terms.

* Strong organizational skills and demonstrated ability to pay close attention to detail.

* Ability to work independently to resolve most problems and work primarily under general supervision while supporting the efforts of an overall team.

* Ability to maintain professionalism.

* Excellent interpersonal skills and a strong customer service ethic.

If you possess these experiences and skills, this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this…