CALS OIT Instructional Technology and Events Coordinator; Onsite

Instructional Technology And Events Coordinator

The College of Agriculture and Life Sciences (CALS) Office of Information Technology (OIT) is seeking an Instructional Technology and Events Coordinator to manage the daily operations of the David L. Call Alumni Auditorium—one of CALS' premier teaching and event spaces.

This is an exciting opportunity for an early-career technology professional who enjoys solving problems, working directly with customers, and supporting a wide variety of events and academic programs. In this role, you'll be the go-to resource for auditorium technology, event support, classroom operations, and customer engagement while helping create exceptional experiences for faculty, students, staff, alumni, guest speakers, and visitors.

No two days are the same. One day you may be supporting a large symposium with live-streaming and lecture capture, and the next you may be helping faculty use new instructional technologies or coordinating student staff coverage for a high-profile event.

This is a fully in person-full-time position at 39 hours per week, located in Ithaca, NY.

The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and Cornell University's second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education, and outreach. By working in and across multiple scientific areas, CALS can address challenges and opportunities of the greatest relevance, here in New York, across the nation, and around the world.

• Provide hands-on AV and technology support for classes, lectures, conferences, symposiums, and special events.
• Proactively identify and resolve technical issues before and during events.
• Partner with Cornell Information Technologies (CIT) and outside AV vendors to maintain and enhance auditorium systems.
• Assist faculty with classroom technology and emerging instructional tools.
• Manage a complex schedule of courses, lectures, and events occurring throughout the week, including evenings and weekends.
• Coordinate with the Registrar's Office, University Scheduling, event organizers, and campus partners to ensure successful execution of events.
• Use 25
  
  Live and other campus systems to schedule and support activities within the auditorium.
• Hire, train, schedule, and supervise student employees.
• Support a wide range of customers, including faculty, student organizations, administrative offices, conference organizers, and university leadership.
• Deliver outstanding customer service while balancing policy, operational requirements, and customer needs.

• Formal training beyond a high school diploma of 1 to 2 years, 2 years of college coursework, or Associate's degree or equivalent; more than 2+ years or equivalent.
• Knowledge of analog and digital A/V equipment, including projection equipment, cameras, microphones, digital processing, mixing, lighting, sound re-enforcement, audio equipment and related presentation technologies.
• Knowledge of standard business programs (Microsoft Office, Zoom, etc).
• Knowledge and experience with software-based web conferencing applications (Zoom, etc.).
• Experience with software based (Panopto) lecture capture tools.
• Creative problem-solving skills.
• Excellent customer service ethic
• Experience incorporating the perspectives of multiple communities.

• Take initiative and proactively solve problems before they impact events
• Work independently and confidently manage responsibilities with minimal supervision
• Communicate effectively with diverse audiences, from students and faculty to senior administrators and external vendors
• Build strong relationships while maintaining university policies, scheduling standards, and operational procedures
• Enjoy helping others learn and successfully use technology

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays:
  Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions, we also offer two additional floating holidays.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Visa sponsorship is not available for this position.