E-Resources Assistant

E-Resources Assistant

Under the direction of the Head of the Continuations Workflow Group and working closely with other staff in the department, this individual shares responsibility for the daily management of acquisitions and access related tasks in support of electronic resources for Cornell University Library including initiating, maintaining and troubleshooting access to e-resources. This person has frequent contact with library materials vendors and information providers, library staff, and may also interact with library patrons.

The E-Resources Assistant will help plan and complete projects associated with implementing and maintaining FOLIO, EBSCO Discovery, and related tools for managing electronic resources. These projects may include updating and verifying extensive e-resource holdings data, documenting procedures and workflows, and testing new functionality.

Responsibilities may include performing similar tasks as part of library cooperative agreements.

• Electronic Resource Acquisition and Maintenance (60%)
• FOLIO and EBSCO Discovery:
  Workflow and Management (25%)
• Electronic Resource Problem Resolution and Technical Support (10%)
• Other position-related responsibilities (5%)

The E-Resources Assistant may be an especially good role for someone who genuinely enjoys solving puzzles, investigating why something works the way it does, and finding answers when the solution is not immediately apparent.

Hours and Location

The E-Resources Assistant is a full-time, 39-hour-per-week, benefits-eligible position that can be performed remotely. The position is Monday through Friday, with core team and work hours of 8:00 AM to 4:30 PM ET. Some flexibility in start and end times may be available, as determined by the supervisor.

About the Cornell University Library

With welcoming spaces, expansive collections, and innovative services across our libraries on campus, Cornell University Library is a unified community empowering academic achievement and intellectual exploration at Cornell and beyond.

Library Administration provides strategic vision and oversight of library operations for Cornell University Library. It creates the framework to support excellence in research, scholarship, and creative expression for faculty, students, staff, and researchers from around the world.

Success Factors

You'll be considered competitive for this opportunity if you demonstrate being a/an:

• Curious, analytical problem solver. You enjoy investigating how and why things work, digging into problems that may not have an obvious answer, and using available information and resources to identify solutions. You are energized by troubleshooting and comfortable working beyond step-by-step instructions.
• Accurate and detail-oriented. You can work carefully with complex data, systems, and records, recognize when information does not look right, and maintain accuracy and follow-through even when managing a high volume of detailed work.
• Self-directed and comfortable with ambiguity. You take initiative, know how to find answers, and can make progress when processes or solutions are not immediately clear. You exercise good judgment about when to continue investigating independently and when to ask questions or escalate an issue.
• Organized and adaptable. You can prioritize competing needs, manage multiple projects and requests, adjust as systems and circumstances change, and remain effective in an environment that can sometimes feel like "controlled chaos."
• Service-minded collaborator. You communicate clearly and professionally, build productive relationships with colleagues, vendors, and library users, and approach problems with a genuine desire to help. You follow issues through to resolution rather than simply completing your portion of the task.

What We Need

• A cover letter and resume are required for consideration. In your cover letter, please describe your interest in this role and highlight how your experience demonstrates your ability to investigate and solve problems, work accurately with detailed information or data, and independently find answers when solutions are not immediately apparent.
• Bachelor's degree and up to 2 years relevant experience or equivalent combination.
• Excellent analytic and reasoning skills and the ability to make sound judgments and decisions.
• Flexibility and adaptability to change.
• Strong interpersonal, organizational, oral and written communication skills.
• Experience with spreadsheet software.
• Experience with Windows, Microsoft Office environment and word processing.
• Ability to perform repetitive tasks with accuracy and efficiency and perform multiple tasks in a timely manner.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• 1-2 years of previous work experience in a technical services department of a large research library, particularly in technical…