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Membership Support Team Lead – NY
Job in
Ithaca, Tompkins County, New York, 14850, USA
Listed on 2026-08-30
Listing for:
Soho House
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Project & Program Management
Job Description & How to Apply Below
Soho House in New York is seeking a Membership Support Supervisor to lead a 10+ person team at our New York Support Office. You will coach, train, and empower staff to deliver exceptional service to members across The Americas, maintaining expert product knowledge and aligned with Soho House SLAs.
You will drive improvements to member self-serve, manage escalations, and ensure accurate, timely responses while upholding Soho House standards and ethos.
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