Senior Brand Marketing Manager

After Ship, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, After Ship is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants. After Ship unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout.

By centralizing these workflows, After Ship enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. After Ship integrates seamlessly with ecommerce platforms including Shopify and Tik Tok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses - including Samsung, Gymshark, Vivino, Harry's, Mous, and Rakuten - rely on After Ship to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, After Ship operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

As the Senior Brand Marketing Manager, reporting to the VP of Marketing, you'll define how After Ship shows up in the market and elevate our brand into the category-defining voice in post-purchase and the future of commerce. Partnering closely with Marketing, Product, Sales, and executive leadership, you'll shape our brand strategy and bring our point of view to life through integrated campaigns, thought leadership, PR, events, executive communications, and strategic partnerships.

After Ship has spent more than 14 years building the infrastructure that powers post-purchase experiences for over 20,000 brands worldwide. We have the products, customer base, data, and vision to lead the next era of agentic commerce - but our brand has yet to reflect the strength of the platform behind it. This is an opportunity to change that. You'll build the programs and narratives that increase awareness, credibility, and preference among merchants, partners, analysts, and ecosystem influencers, ensuring that when businesses think about the future of post-purchase, they think of After Ship first.

• Own After Ship's brand narrative by bringing our category point of view to market across earned, owned, and paid channels. Plan and execute integrated brand campaigns around key moments such as BFCM, NRF, and Shoptalk.
• Develop thought leadership narratives for executive spokespeople, continuously refining messaging to reflect market trends, customer insights, and evolving business priorities.
• Lead public relations and earned media strategy by managing our PR agency, driving media relations, securing bylines and speaking opportunities, and partnering with executives and customers to amplify After Ship's voice.
• Build flagship research and content franchises in partnership with Content Marketing, including annual benchmark reports, industry trend reports, and integrated campaigns that position After Ship as a category leader.
• Scale the After Ship brand for the AI era by partnering with Creative to codify our messaging, voice, and visual identity into systems that enable AI-powered content and creative production.
• Define and measure brand success by establishing a brand measurement framework, including share of voice, branded search growth, sentiment, earned reach, and other indicators of awareness and market perception.

• An experienced brand marketer with a track record of developing and executing brand strategies that elevate both company and category narratives.
• Strong PR and earned media experience, including managing agency relationships, shaping media strategies, securing bylines and speaking opportunities, and building credibility with journalists, analysts, and industry influencers.
• Hands‑on experience leading integrated brand campaigns across earned, owned, and paid channels, including major product launches, industry events, and experiential activations.
• A trusted executive partner who has worked closely with founders, CEOs, and senior leaders to develop thought leadership, executive communications, and company narratives.
• Experience building scalable brand systems, with the ability to codify messaging, voice, and positioning into frameworks that can be consistently applied across teams and AI‑enabled workflows.
• A data‑informed approach to brand marketing, with experience defining and measuring brand health through metrics such as share of voice, brand awareness, sentiment, branded search, and earned reach to guide future investment.

• Great Place to Work Certified:
  We've been recognized for our inclusive, values-driven culture that celebrates diversity and…