Receptionist, Customer Service​/HelpDesk

Overview

A part-time Receptionist position is available for the Assisted Living desk in the Otterbein Jackson Community.

This position reports to the Administrator and includes every other weekend. Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

Part-time, every other weekend

• Greet customers entering and leaving the community, using customer name whenever possible
• Answer customer calls and direct them timely and appropriately
• Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions
• Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.
• Maintain an accurate cash drawer balance. Receipt payment for sales (gift cards, stamps, etc.) Reconciles all transactions at the close of each shift
• Schedule appointments and maintain accurate records for on-campus Shuttle
• Distribute/receive keys and maintain an accurate log
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  • Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications
  • Ability to handle emergency situations in a calm and professional manner
  • Maintain confidentiality of all pertinent resident and partner information
  • Special projects as requested
  • Other duties as assigned
  Qualifications
  • Education: High school diploma or equivalent
  • Experience: A minimum of 1 year
  • Computer
    
    Skills:
    
    Proficient in Microsoft Office
  • Positive, outgoing personality. Strong customer service etiquette. Previous experience with customer service, problem solving, listening, phone skills, and multi-tasking; proficient in Microsoft Office; high school diploma or equivalent.
  • Critical thinking skills
  • Ability to be self-directed and prioritize tasks; work independently and manage time efficiently
  • Initiative to cross-train and learn new tasks as assigned
  • Must exercise sound judgment, discretion and confidentiality in all matters
  Why work for Otterbein Senior Life:

  For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

  Otterbein Senior Life consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio, Michigan and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.