Service & Parts Specialist Job Jackson area,Georgia USA,Business

Description

Position at Lift One

Find Your Career With Lift One

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

Lift One invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at Lift One and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with Lift One.

Summary

The Service & Parts Specialist is responsible for specific daily administrative service functions in support of team operations, while maintaining a high level of customer satisfaction.

Essential Functions

Create, monitor, and manage the service technician work calendars and assignments, ensuring efficiency and full utilization. This will include dispatching technicians to customer locations.
Responsible for WIP and dispatch of assigned technicians. Keep service manager informed of completion status.
Monitor back ordered parts to ensure the technicians are aware when the parts are received.
Ensure that the service technicians being dispatched have the training, parts needed, and certifications necessary to perform the work assigned.
Maintain regular communication with the service technicians throughout the day.
Proactively contact customers to keep them informed on the service to their equipment.
Field customer calls, gather appropriate and necessary information, and provide excellent customer service to include follow-up communications and honoring our commitments.
Monitor real time work in process and review with service manager on a weekly basis.
Maintains appropriate records, files, documentation, etc.
Overcome objections and handle tough conversations both internally and externally, keep service manager informed.
Review service dashboard reports and assist service management as a solutions provider to improve key customer and business performance metrics.
High ability to multitask and prioritize responsibilities.
Administer the service process from creation of work order all the way through creation of an invoice working with a team of assigned technicians.
Email account manager, technician, & Service with customer approved quote attached
Enter quote data in Quote Log database
Monitor quote database to see if any quotes are 3 days late. Action appropriately.
Send "Open" quotes out to customers as a reminder of jobs that have not been completed
Monitor quote database to see if any quotes are expired (30 days)
Review quoting metrics with account managers and service/operation managers
Run report and update Finalized Billed Amount in database
Meeting with Account Managers to discuss where we missed quotes and why we missed them
Create and submit quotes for customer jobs as jobs come in
Other duties as assigned.
Receiving, sorting and stocking parts deliveries.
Monitor and maintain parts inventory levels.
Tracking and reporting parts estimated time of arrivals to technicians, managers and customers

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the…