Community Service Specialist

Overview

THE CITY OF JACKSON IS CURRENTLY ACCEPTING APPLICATIONS FOR THE FOLLOWING FULL-TIME EMPLOYMENT OPPORTUNITY:
Community Service Specialist - INTERNAL/EXTERNAL

GENERAL

SUMMARY:

Employees will be responsible for the proper reception, dissemination, and processing of service requests from citizens by telephone or in person, in accordance with established directives. Said individuals will also be responsible for entering, verifying and maintaining information into the Police Department’s database for use by other law enforcement departments. Information received must be evaluated and processed in a calm and professional manner in accordance with established protocols.

This position may also be responsible for typing and transcribing police reports. The work also includes processing information by operation of computer terminals connected to the Law Enforcement Information Network (LEIN), National Crime Information Center (NCIC), and local network computers.

Employees are expected to exercise considerable judgment in performing routine communications processing under the direction of a supervisor. Employees may be required to wear a uniform and must adhere to grooming standards. Employees must be able to speak with a clear-modulated, pleasant voice and to use good grammatical construction in the choice of words. They must possess the ability to write legibly, using proper grammar and spelling, and to understand and follow moderately complex oral instructions.

Additionally, employees are subject to callback during emergencies. Employees are expected to remain calm under heavy workloads and emergency situations.

While performing the duties of this job, the employee is frequently required to sit, use hands and fingers, talk and hear. Specific vision abilities required by this job include close vision, including small print, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to communicate by telephone, use limited mobility in an office setting, use manual dexterity to type and enter data, use sight to prepare documents and reports.

The employee must be able to climb stairs to access the workplace. While performing the duties of this job, the employee regularly works indoors. The noise level in the work environment is usually quiet.

High school diploma or equivalent. Valid Michigan driver’s license. Successful completion of the screening process, which includes fingerprint check, written examination, oral board evaluation, intensive background investigation, physical examination, hearing test and drug screen. Willing to work any shift, weekends, and holidays. Weekends and Holidays may be required to support emergency situations. Excellent diction and ability to speak in a clear-cut and rapid fashion.

Must be able to qualify as proficient in typing at 40 words per minute.

It is the policy of the city to…