Office Assistant II; Treasurer Office

Office Assistant II (Treasurer Office)

The City of Jackson is committed to becoming a more diverse, equitable, and inclusive organization. We are dedicated to creating an environment that fully embraces all our differences and shared experiences.

General

Summary:

Under the supervision of Tax Supervisor. This work requires accounting and data entry skills, and the ability to work accurately and meet deadlines. This work also requires excellent customer service skills.

Typical Duties:

• Performs daily cash, check and charge transactions for property tax, special assessments, water bills, and income tax. Balance cash drawer daily for daily bank deposits.
• Opens, sorts and processes daily mail for Treasurer/Clerk's office. Prepares receipts for mortgage companies, title companies as well as for walk in customers.
• Assist customers with questions, providing answers to questions regarding property taxes, special assessments, water and income tax. Refer customers to appropriate department if unable to answer question.
• Assist taxpayers in completing income tax forms.
• Performs collection procedures according to departmental policy.
• Process mortgage company checks for tax roll file distributed by Tax Supervisor.
• Receives complaints and requests for information and services over the counter or by phone. Provides information on services and procedures.
• Audits refund tax returns and assists in entering refund batches.
• Validates checks for deposit and prepares cash turn-in reports, allocates monies to proper accounts according to assigned code numbers.
• Communicates with Assessor's office regarding address changes, name changes, and homestead status.
• Operates a personal computer to enter data, produce reports and prepare correspondence. Operates standard office equipment. Uses standard and specialized software.
• Provides election and voter information to citizens.
• Assists with income tax compliance.
• Issues parking permits.
• Maintain current mortgage code identifiers, communicate with mortgage companies.

Eligibility Requirements:
High school graduate or equivalent with two (2) years of office and accounting experience or equivalent combination of job-related education and experience. One year college course work preferred. Must be courteous, tactful, reliable, thorough and organized. Must be able to communicate effectively, both orally and in writing, with the public and other City staff. Must be able to develop and promote excellent working relationships and provide exceptional customer service.

Must possess a valid Michigan driver's license and good driving record at time of appointment and maintain both during employment in this classification.

In addition to the above requirements, all city positions require the ability to read, write, speak, and understand the English language as necessary for the position; the ability to follow written and oral instructions; and the ability to get along with other employees and members of the public. City employees are also expected to possess and maintain a record of orderly law-abiding citizenship, sobriety, integrity, and loyalty as it pertains to and reflects upon their employment with the City.

City employees must be physically and mentally able to perform the essential duties of their position without excessive absences.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands and fingers, talk and hear.

The employee is regularly required to communicate by telephone, use limited mobility in an office setting, use manual dexterity to type, enter data and organize and file records. The employee is regularly required to use sight to prepare documents and reports, and transfer information from documents and reports to computer databases. Specific vision abilities required by this job include close vision, distance vision, the ability to read small print, and the ability…