Receptionist, Customer Service​/HelpDesk

Position Summary

Represents the company in a positive and professional manner while greeting visitors, answering telephone, directing calls, and checking in visitors, staff and family.

Part‑time, 10:30a‑7p, 3 shifts per week.

Every other weekend required.

• Answers the telephone in a professional manner, directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident/patient and staff directories.
• May accept job applications and forward them to the appropriate department.
• Announces emergency codes and instructions over the public address system as required.
• Assists residents, family members, and others with inquiries regarding resident and facility information.
• Checks in residents, family, and staff according to COVID‑19 policies and procedures.
• Performs any other tasks assigned.

• Adheres to all Intersect policies and procedures.
• Conducts oneself in a manner consistent with Intersect’s core values at all times.
• Maintains a positive and respectful attitude with all related contacts.
• Consistently reports to work on time and prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Maintains the privacy of all patient information and company proprietary information.
• Treats residents, family members, visitors, and team members with respect and dignity.
• Is able to safely perform the essential functions of the job with or without reasonable accommodation.
• Dresses in business casual attire.
• Must maintain an active license or the required certification(s) (if required by the job).

• Minimum high school diploma or equivalent.
• Specific skills, knowledge, and abilities.
• Exceptional customer service skills and telephone etiquette.