Service Business Development Center; BDC Representative
Job in
Jackson, Jackson County, Michigan, 49201, USA
Listed on 2026-07-21
Listing for:
Art Moehn Auto Group
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Service Business Development Center (BDC) Representative
The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.
Benefits
- Performance-based pay with base compensation
- Monday–Friday schedule
- 401(k)
- Health insurance
- Paid vacation
- Employee discounts
- Cafeteria plan
Responsibilities
- Answer inbound customer calls
- Schedule service appointments and follow up with customers
- Respond promptly to phone, email, text, and chat inquiries
- Maintain accurate CRM notes
- Meet daily performance goals
- Learn and promote dealership services and programs, include outbound phone calls
Qualifications
- Excellent customer service skills
- Strong phone, typing, and communication skills
- Professional written grammar and spelling
- Ability to multitask in a fast-paced environment
- Must pass a background check and drug screening
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