Veterinary Receptionist​/Customer Service Representative

Veterinary Receptionist/Customer Service Representative

Jackson, MI

Kibby Park Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $18 per hour, for each hour worked
• This is a full-time position, with a 5-8s schedule and availability needed Monday-Friday, and rotating Saturdays.

Full-time Benefits Package*:

• Health package:
  Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

* Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

At Kibby Park Animal Hospital in Jackson, MI, we've been serving our community with trusted veterinary care for over 40 years. Our 3-doctor hospital is made up of experienced doctors, licensed technicians, and support staff who work closely together in a fast-paced, yet supportive environment. We offer a full range of services including wellness care, surgery, dentistry, and in-house diagnostics, with a strong emphasis on client education and long-term pet health.

We value team input, promote work-life balance, and are committed to the growth and development of every staff member. If you're looking for a place where your skills are valued and your passion for animal care is shared, Kibby Park could be the perfect fit. Apply today!