Business Office Concierge & Collections Specialist
Listed on 2026-02-16
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Healthcare
Healthcare Administration
Jackson County Medical Care Facility is a 194-bed, Eden Alternative certified home where residents, family members, and Care Partners are actively involved in their care decisions and lifestyle choices, creating a supportive home environment. JCMCF was recognized as one of the top 400 nursing homes in the United States in Newsweek's "Best Nursing Homes" rankings for 2021, 2022, 2023 & 2024, ranking in the top 10 each year!
Most recently, JCMCF has been recognized as a Bronze Quality Award winner by the American Healthcare Association (AHCA)!
Our skilled nursing facility Business Office is seeking a part-time resident-focused Collections Concierge to support residents and their representatives from admission through discharge. This role blends hospitality and collection coordination with a strong emphasis on Medicaid awareness, application, and private pay collections.
Key Responsibilities- Bill, monitor, and collect private pay accounts monthly and ongoing following procedural policy, maintaining accurate collection documentation while demonstrating drive, comfort, and confidence collecting outstanding balances (statements)
- Serve as the primary financial point of contact for residents and their representatives from admission through discharge to include attending interdisciplinary staff meetings (meet w/ them at admission, ongoing)
- Coordinate, track, and follow through on all components of the Medicaid application process, including documentation and deadlines on Medicaid eligibility and financial options under the guidance of a Lead
- Cross-training to offer coverage and support for Business Office
- Associate Degree and/or Minimum of two years of collections or equal experience preferred
- Proficiency with Microsoft and Organizational Software Applications
- Positive communication and customer service skills
- Ability to handle sensitive financial discussions with professionalism and empathy
- Healthcare or skilled nursing facility experience helpful
- Salary based on experience
- Medical, Dental & Life Insurance effective
Day 1! - Overtime for regular hours over 40 per week.
- Defined Benefit Pension plan after 8 years of service
- Over a $100,000 value over the course of a lifetime.
- Tuition Reimbursement up to $3,000 a year for approved courses after 6 months of service.
- Paid Time Off accrued biweekly(Based on Full-time status, Part-time status gets 50% of the below amount)
- 56 hours at 90 days.
- 52 more hours at 6 months
- 108 at 1 year anniversary
- 172 hours at 2 year anniversary and more hours with seniority.
Job Type: Part-Time
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