Direct Care Worker

Jackson-Hillsdale Community Mental Health Board

Do you believe in meeting people where they are and walking alongside them on their recovery journey? As a Direct Care Worker in our Crisis Residential Unit, you’ll provide compassionate, hands‑on support to individuals experiencing mental health challenges, helping them stabilize, build skills, and move toward greater independence in the least restrictive environment possible.

In this role, you’ll create a welcoming, calm, and safe space while supporting residents with daily living needs, medication monitoring and documentation (LEO EMR), and structured therapeutic activities. You’ll engage individuals in meaningful conversations that inspire hope, identify strengths, and encourage progress toward personal goals.

• Provide 24/7 safety monitoring and crisis de‑escalation support
• Assist with activities of daily living, health management, and community integration
• Facilitate groups (psycho educational, skills‑based, and Whole Health Action Management (WHAM))
• Document shift notes, progress notes, and incident reports
• Support employment, education, and community engagement goals
• Collaborate with a multidisciplinary team including clinicians, RNs, and psychiatrists
• Implement individualized plans of service and emergency procedures
• Safely apply the Safety Care crisis intervention model, including therapeutic de‑escalation and holds