Medical PSR Team Lead

• Provides initial, ongoing, and follow-up training to Patient Service Representatives under the direction of the Front Office Supervisor.
• Provides ongoing coaching and support to Patient Service Representatives and identifies opportunities for additional training and development.
• Serves as a resource for Patient Service Representatives, assisting with questions, workflow issues, and front-office processes.
• Supports the rollout and implementation of new processes, procedures, and workflow changes for Patient Service Representatives at the direction of the Front Office Supervisor.
• Monitors Patient Service Representative training materials and updates them as needed to ensure accuracy.
• Monitors adherence to established front-office workflows and procedures and communicates opportunities for process improvement to the Front Office Supervisor.
• Performs Patient Service Representative duties when not actively engaged in training or Team Lead responsibilities.
• Monitors supply inventory across front-office areas and ensures supplies are adequately stocked as needed.
• Audits front-office cash boxes monthly and reports discrepancies in accordance with established procedures.
• Identifies and communicates performance or disciplinary concerns to the Front Office Supervisor for appropriate follow-up.
• Conforms with and abides by all regulations, policies, work practices and instructions.

Equal Opportunity Employer
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