Technical Field Technician; Jackson, MI

Overview

Wavetronix is looking for an Applications Specialist (externally this role will be called ITS Traffic Signal Technician) who is eager to help solve customer technical problems and walk them through the installation, training, and support of new and existing products.

The position requires daily commuting to the Tripoint area (Indiana, Ohio, and Michigan meet near Angola, IN) with about 65% travel for the region. The company plans to establish a physical office in the area in the coming years to support a smooth transition.

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Be self-motivated and enjoy working on and with teams
• Have clear written and verbal communication skills
• Be intrinsically motivated and customer-focused
• Work flexible shifts and adapt workflow to changing project schedules
• Have previous field service experience in traffic signal/ITS cabinets
• Provide technical training (typically up to 10 people) on products in the field or in the office
• Deliver technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support in the field and over the phone
• Manage on-site installation and configuration of products
• Diagnose errors or technical problems and determine solutions
• Document processes and produce timely, detailed trip reports
• Cooperate with the team and share information across the organization
• Understand customer requirements and provide appropriate recommendations
• Track current projects and support cases in CRM
• Have a basic understanding of networking
• Be excited about personal development and participate in development training
• Travel as required within and between territories
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair, and service Wavetronix equipment
• Effectively use mobile tools and applications
• Develop positive relationships with customers
• Understand and effectively communicate technical procedures to customers
• Understand customer requirements and make appropriate recommendations
• Cooperate with Technical Services and share information across the organization

• Master installation and configuration of Wavetronix products
• Demonstrate the ability to troubleshoot, test, repair, and service equipment
• Demonstrate functional knowledge of non-core product line

• Install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least 5 solo technical customer visits

Wavetronix is a leader in radar in the Intelligent Traffic Industry. Our best Applications Specialists work with a range of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. They should be willing to engage hands-on to solve problems, document issues, and share solutions with others.

Wavetronix's purpose is to enable rewarding careers and foster personal development. We create innovative technologies that make roads safer and more efficient. Our core values include putting people first, embracing a growth mindset, and leading with insight and innovation. We have sustained growth over the last 25+ years and continue to invest in long-term growth.

If you share our values and have the education and experience to help us build a talented workforce in the traffic industry, we encourage you to apply.