Service Software Engineer

Position

Service Now Software Engineer – Contract through Magnit – Jackson, Michigan (Hybrid; on-site reporting occasionally). Only Michigan residents considered.

$70.00/hr – $80.00/hr

• Build, implement and maintain Service Now modules.
• Perform analysis and refine system requirements and designs.
• Ensure rigorous application of information security/information assurance policies, principles, and practices to the delivery of Service Now.
• Build complex Service Now workflows and catalog items.
• Participate in design and code reviews for other members of the development team.
• Support complex integrations to and from Service Now.
• Identify, develop, deploy, and provide post‑implementation support of infrastructure and/or application technologies to support the company’s business requirements.
• Apply principles, methods, and procedures for designing, developing, optimizing, and integrating new and/or reusable systems components.
• Perform prototyping, design, development, testing, debugging, documentation and implementation of software applications in an agile environment.
• Work with a cross‑functional team to implement and deliver that include agile methodologies.

• Must have experience creating Service Now update sets and workflows, promoting and testing through multiple instances and into production.
• Service Now build and maintenance experience is preferred for the following Service Now Modules:
• IT Service Management – Incident, Change, Problem, Asset, Release and Discovery Modules
• IT Operations Management – Event Management and Discovery Modules
• Security Operations – Vulnerability Response Module
• Intelligent Apps – Automated Testing Framework Module
• Knowledge Management, Service Portals, CMDB, Service Catalog and Analytics
• Experience with complex integrations including Vera Smart, SAP, and Clarity.
• Experience working with APIs (inbound/outbound).

• A bachelor’s degree in a related field of study (Computer Engineering, Computer Science, Information Systems, or other IT‑related area).
• Candidate should have 5 years of IT Operations and build experience with Service Now enterprise environment.

$70.00/hr – $80.00/hr

Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)

• Seniority level: Mid‑Senior level
• Employment type: Contract
• Job function: Engineering and Information Technology
• Industries: Utilities

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.